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Partner Sales Operations Manager



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Sales & Business Development, Operations
Heredia Province, Heredia, Costa Rica
Posted on Friday, January 5, 2024


The Partner Strategy & Operations team supports Databricks’ robust ecosystem of Consulting & SI (C&SI), ISV, and Cloud partners, including program development and management, partner onboarding, day-to-day partner engagement, reporting, and PRM (Partner Portal) systems management. The team is focused on driving operational scale in an extremely high-growth environment. We empower our stakeholders and senior leadership with the insights, tools, and decision criteria to inform proactive, effective, and data-driven programmatic strategies.

The impact you will have:

Scale Support for Partnerships & Sales Organizations

  • Provide timely administrative support for internal partner communication channels (Slack, emails, and Partner Portal)
  • Address queries from Account Executives (AE) through multiple channels related to SI partner involvement, contact, and core capabilities in customer accounts with 24-48 hour SLA
  • Drive scale success with three Regional Partner Sales teams across AMER, EMEA, and APJ
  • Use Salesforce to run existing reports and gather data for presentation slides to Partner Sales and Partner Strategy & Operations

Content Maintenance and Template Creation

  • Create and maintain partnership content and FAQ intended for field sales
  • Update partner success stories, coordinate between Partner Sales and Field Sales for publication
  • Consolidate customer success stories from partners via our partner portal
  • Own Partner Finder tool updates to ensure Field Sales have the latest tool to select the right partners

System and Use Case Hygiene Support for Partner Sales

  • Support Partner Sales to inspect partner-engaged use cases to ensure correct tagging
  • Address Crossbeam requests and inquiries from non-managed partners

What we look for:

  • Communication Skills (verbal and written): You are comfortable with handling inquiries, crafting and articulating messages across all communication channels globally
  • Content and Slide Design: You are good at creating content and designing slides (on Google Slides) to get the message across effectively for a wide internal and multicultural diverse audience
  • Salesforce Proficient: You need to be familiar with Salesforce and can independently modify reports and use dashboards with limited supervision
  • Scale and Process-Oriented Thinking: You can make suggestions to streamline processes and leverage systems to drive scale
  • Problem Solving: You’re willing to lean in and help in multiple ways; to be responsive and be helpful to stakeholders by thinking critically
  • Teamwork: You have the ability and initiative to work across multiple functional teams and countries to deliver actionable results
  • You Love Data: You bring relevant information to the conversation, can run basic analysis to support your narrative
  • 5+ years of experience in providing remote support to the international field or partner sales teams; ideally have some experience in partner development roles
  • BA/BS degree or equivalent required


  • Private Medical Insurance
  • Private Life Insurance
  • Equity Awards
  • Paid Parental Leave
  • Fitness Reimbursement
  • Annual Career Development Fund
  • Home Office/ Work Headphone Reimbursement
  • Business Travel Accident Insurance
  • Mental Wellness Resources

About Databricks

Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.

Our Commitment to Diversity and Inclusion

At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.


If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

This job is no longer accepting applications

See open jobs at Databricks.