REQ #: GAQ225R75

Mission

As an Associate People Ops Specialist, you will play a valuable role within the People Operations team by delivering a consistent and positive employee experience throughout the employee lifecycle. You will report to the Sr. Manager, People Operations and will be responsible for providing global support to employees and managers as the first point of contact for HR related requests. You will partner across the organization to address specific requests, while delivering exceptional customer service. This role requires a proactive approach to managing employee inquiries, an ability to manage competing priorities, and a commitment to driving process efficiencies. Collaboration and teamwork are core values of this role.

The impact you will have:

• Be the first contact for employee and manager inquiries, ensuring timely and accurate responses to their questions and requests
• Assist employees with navigating employee resources, with a focus on promoting self service
• Escalate requests to other functions across the People team and reassign to different departments, with a focus on a seamless transition, clear communication and customer experience
• Partner with functional teams within the People team to maintain an updated matrix for request escalations
• Support global employee lifecycle activities such as onboarding, benefits, compensation and related processes
• Initiate Workday transactions including new hire data entry, basic data changes and document management, with a focus on data accuracy
• Produce employee letters including offer modifications, employment verification letters and business visa letters
• Leverage data to identify opportunities for continuous process improvements to promote efficiency and scalability
• Create, adapt and maintain content for internal knowledge management program to facilitate self service and knowledge dissemination across the People Operations team
• Other projects and tasks as assigned

What we look for:

• Bachelor's Degree or equivalent required
• 1+ year of coordination or administrative experience
• Experience working with various lifecycle processes
• You provide exceptional customer service
• Success with managing a high volume of work
• Active participant of continuous improvement initiatives
• Workday experience ideal