Manager, Delivery Solutions Architects
Databricks
FEQ425R606
While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered.
This role will build and lead a team of Delivery Solution Architects (DSAs). DSAs lead the post sales technical strategy for our largest customers, with a focus on ensuring use cases go into production as quickly and smoothly as possible. This requires orchestration skills and a solid understanding of Databricks technology and the Data+AI ecosystem.
As a DSA Manager you will shape and monitor the post sales execution strategy for the customers in your region, in close collaboration with our sales, pre-sales and professional services teams as well as partners. You will be responsible for a DSA team in Financial Services and you will report to the Sr. Manager of DSAs.
You will make investment decisions in collaboration with the sales and pre sales managers for your region. You will help shape and adjust the value proposition of the DSA role for your region and promote it in front of sales teams and customers.
You will be technical sponsor and thought-leader to a select number of customers. You will hire and coach your team to prioritize and work with different customer stakeholders up to C-level executives, with the goal of driving accelerated adoption of the Databricks platform.
You and your team will contribute to the creation of assets to build the DSA practice to and improve effectiveness and consistency in working with customers.
The impact you will have:
- Manage a diverse team of Delivery Solution Architects to achieve customer, company, and team goals (usage growth, career growth and hiring)
- Assign accounts and distribute work across individuals for optimal customer coverage and team balance
- Inspire the team to be customer obsessed by understanding customer goals, their use cases, and Databricks technology
- Partner with Sales, Pre Sales and Professional Services teams to accelerate growth of customers
- Work with teams to reduce customer risk and help your team with escalations
- Lead team activities to monitor customer progress and forecast growth
- Provide input to grow and improve internal processes and customer success service offerings
- Promote cross functional programs, plans, documentation
What we look for:
- 5+ years of successful experience in a customer facing role.
- Experience leading a team of pre or post sale consultants/solution architects, technical account managers or customer success engineers.
- Experience in putting workloads or data products into production and running them, e.g. in a delivery architect, project manager, devops, or service/product owner role.
- Conversant with business issues our customers face today and likely big data use cases in different industries (preferably in financial services).
Pay Range Transparency
Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks utilizes the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.
About Databricks
Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.