Portfolio Careers

Job openings across the Race Capital portfolio companies.

Technical Customer Support Internship - Summer 2024



IT, Customer Service
London, UK
Posted on Friday, February 9, 2024

We want to make work and study more efficient and enjoyable, by providing the best digital paper solution possible. We plan to be the go-to tool for all forms of notes. Our digital paper and learning ecosystem inspires anyone to take notes, share what they know, collaborate with others, and learn as a community

Hey Future Innovators! Ready to dive into a world where dreaming big is the norm? At Goodnotes, we're all about being visionaries, strategists, and innovators. 🚀 Get ready to build great things as we work in service of our users, constantly pushing higher and aiming for greatness. Taking value taking ownership – making bold decisions, and taking action!

We win like a sports team! 🏆

At Goodnotes everyone believes in trust, collaboration, and empowerment. Looking for a place to learn and grow with fast? We're all in for that – we never stop learning and iterating. 🤝

Ready to be part of this? Join our 2024 Summer Internship Program and elevate your skills, connect with bright minds, and be a part of something big. Come and share our passion! 🌈 Share ideas, bring enthusiasm, and embrace the joy of creating something awesome together.

Internship start date:

27th May 2024 (Monday) or
17th June 2024 (Monday)

About the role:

🚀 Kick-off your career with a Technical Customer Support Internship at Goodnotes.

This is the role for you, if you’re excited to work on the things listed below:

  • Content Creation and Update
    • Craft and edit knowledge base articles for Goodnotes app
    • Optimize content for specific platform functionalities
    • Ensure consistency and accuracy of information across all platforms.
    • Identify and address user pain points through clear and concise language tone.
    • Explain AI and tech terminologies in a user-friendly manner.
    • Integrate technical knowledge into knowledge base articles seamlessly.
  • Feedback Analysis and Improvement
    • Analyze user feedback and usage data to identify areas for improvement.
    • Analyzing common issues and documenting proven solutions in our help center
    • Contribute to the continuous optimization of the knowledge base experience.
    • Participate in discussions to gain a deeper understanding of user needs and product updates.

Application requirements:

  • Interest in software and hardware.
  • Familiarity with Goodnotes Support.
  • Good writing skills with a focus on clarity, conciseness, and technical accuracy.
  • Ability to understand and explain technical concepts in simple language.
  • Analytical skills to translate user data and feedback into actionable insights.
  • Understanding of the nuances in documentation for different operating systems and platforms.
  • Passion for helping people

Interview process:

  • Submit your application along with a post (max 500 words) on one of the following topics: (Remember, this exercise is your canvas! 🎨 Let your passion shine and those creative vibes flow, just keep it real 🤖)
  1. Share your insights on potential pain points customers might face in their tech journey. Got any brilliant ideas to make their experience even smoother?
  2. Pick a hot software or hardware trend that has caught your attention. Why does it intrigue you, and how can it contribute to improving the customer experience?
  3. Imagine guiding a customer through a technical challenge. Craft clear, concise, and friendly communication. Make it as easy as explaining to a friend who's new to tech.
  • An introductory call with our Talent Acquisition team. We want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
  • Complete take home exercise
  • A follow-up interview with the Customer Support Intern Manager