Hey Future Innovators! Ready to dive into a world where dreaming big is the norm? At Goodnotes, we're all about being visionaries, strategists, and innovators. 🚀 Get ready to build great things as we work in service of our users, constantly pushing higher and aiming for greatness. Taking value taking ownership – making bold decisions, and taking action!

We win like a sports team! 🏆

At Goodnotes everyone believes in trust, collaboration, and empowerment. Looking for a place to learn and grow with fast? We're all in for that – we never stop learning and iterating. 🤝

Ready to be part of this? Join our 2024 Summer Internship Program and elevate your skills, connect with bright minds, and be a part of something big. Come and share our passion! 🌈 Share ideas, bring enthusiasm, and embrace the joy of creating something awesome together.

Internship start date:

27th May 2024 (Monday) or
17th June 2024 (Monday)


About the role:

🚀 Kick-off your career with a Technical Customer Support Internship at Goodnotes.

This is the role for you, if you’re excited to work on the things listed below:

• Content Creation and Update
• Craft and edit knowledge base articles for Goodnotes app
• Optimize content for specific platform functionalities
• Ensure consistency and accuracy of information across all platforms.
• Identify and address user pain points through clear and concise language tone.
• Explain AI and tech terminologies in a user-friendly manner.
• Integrate technical knowledge into knowledge base articles seamlessly.
• Feedback Analysis and Improvement
• Analyze user feedback and usage data to identify areas for improvement.
• Analyzing common issues and documenting proven solutions in our help center
• Contribute to the continuous optimization of the knowledge base experience.
• Participate in discussions to gain a deeper understanding of user needs and product updates.

Application requirements:

• Interest in software and hardware.
• Familiarity with Goodnotes Support.
• Good writing skills with a focus on clarity, conciseness, and technical accuracy.
• Ability to understand and explain technical concepts in simple language.
• Analytical skills to translate user data and feedback into actionable insights.
• Understanding of the nuances in documentation for different operating systems and platforms.
• Passion for helping people

Interview process:

• Submit your application along with a post (max 500 words) on one of the following topics: (Remember, this exercise is your canvas! 🎨 Let your passion shine and those creative vibes flow, just keep it real 🤖)

1. Share your insights on potential pain points customers might face in their tech journey. Got any brilliant ideas to make their experience even smoother?
2. Pick a hot software or hardware trend that has caught your attention. Why does it intrigue you, and how can it contribute to improving the customer experience?
3. Imagine guiding a customer through a technical challenge. Craft clear, concise, and friendly communication. Make it as easy as explaining to a friend who's new to tech.

• An introductory call with our Talent Acquisition team. We want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• Complete take home exercise
• A follow-up interview with the Customer Support Intern Manager